Managed IT Service Agreements
Managed Service Agreements
Our clients have the option of keeping everything running smoothly at a fixed monthly cost.
Managed Service Agreements (MSA)
Address problems before they happen.
No one can afford downtime resulting from out-of-date software or a cyber-attack.
Through regularly scheduled preventative maintenance, an MSA can protect everyone in your organization from a wide range of common and not-so-common computer and network issues.
Preventative maintenance, which includes network documentation, system clean-up, software updates or patches, and backup checks, can prevent problems and save money and time.
Our MSA relieves your organization of the burden of managing IT infrastructure, freeing your time to focus on other important tasks.
We believe every organization could benefit from some form of managed service agreement. There are many benefits to working with Eagle Secure Solutions through a managed service agreement, including:
- Preventative monthly maintenance and updating of all covered devices
- Network documentation to improve problem identification and decrease downtime
- Quick service, usually on the same day, to reduce downtime
- Added network security with Huntress and Deep Instinct software
- Unlimited remote support. (Unlimited on-site support available with Advanced Plan)
- 24/7/365 helpdesk support provided through The20
- Predictable monthly costs and budgeted project planning
- Partnership with a trusted and knowledgeable team
- Other benefits are available depending on any additional services you require, such as backup/recovery, Office 365 hosting, or vulnerability testing
Our goal is to help your team with the IT infrastructure and support needed to reach your targets and achieve your success. We understand that technology can be a frustrating hurdle to success when improperly maintained or configured. Our role is to remove the barriers that keep your technology from working in the best manner possible.
The 20
Eagle Secure Solutions is a member of The 20, which is a group of Managed Service Providers across North America who have joined forces to perfect a single service delivery model with unified resources to deliver excellent IT support. During the initial setup of your managed service agreement, Eagle Secure Solutions will document your entire network and provide The 20 with information about your covered devices and verified business contacts. From there, you are a phone call away from 24/7/365 helpdesk support from a US-based support team.
Judgment Free Communication
At Eagle Secure Solutions, we have heard from too many people with negative experiences with IT technicians. So, we want to be clear about our communication standards. We understand that everyone’s IT and IT jargon knowledge is different, and we want to meet you where you are. We’re the experts so you don’t have to be. With a managed service agreement, you hire us to supply a comprehensive system and experience. This means that our job is only done when you and your team feel comfortable working with the equipment, software, and new processes in place. We provide training to your entire team and will answer any questions that come up with a positive mindset and a goal of educating. We encourage our clients to reach out with any questions they have as many times as needed to get the job done!